Contacts for Resolving Complaints

This page is provided to assist students, faculty, staff and others in identifying and accessing those systems available for resolving conflicts at the College. In most situations, both informal and formal systems are available to resolve conflicts. If in doubt about where to start, contact Vengerflutta Smith, Director of Student Life and Student Conduct Administrator at 978-556-3818 or vsmith@necc.mass.edu.

Note: Depending on the nature of a complaint, several of these procedures may be applicable. However, please be advised that complainants must choose and may use only one procedure for resolution of each complaint. This is to avoid confusion about parties/facts/procedures, and to prevent duplication of resolution efforts.

Student Code of Conduct
 1. Procedure (Location) Initial Contact/Code of Conduct Officer  Who v. Who Type of Complaint/Violation 
Student Code Of Conduct
(Student Code of Conduct & NECC Policies & Procedures; NECC Website)
Vengerflutta Smith, Director of Student Life and Student Conduct Administrator,
SC103B
978-556-3818
vsmith@necc.mass.edu
Faculty/Staff v. Student, Student v. Student Student Violation of Campus Conduct Code (Ex. Physical assault, property destruction, illegal alcohol/drug distribution, verbal threats, complete inattention in class.)
Student Grievance Procedure
1. Procedure (Location)    Initial Contact/Code of Conduct Officer Who v. Who  Type of Complaint/Violation 
Student Grievance Procedure
(Student Code of Conduct & NECC Policies & Procedures; NECC Website)
Vengerflutta Smith, Director of Student Life and Student Conduct Administrator,
SC103B
(978) 556-3818
vsmith@necc.mass.edu
Student v. Faculty/Staff Alleged abridgement of student rights in instructional/ classroom/academic environment. Students with grade disputes are referred to appropriate Academic Dean.
Affirmative Action Grievance Procedure
1. Procedure (Location)     Initial Contact/Code of Conduct Officer Who v. Who   Type of Complaint/Violation  
Affirmative Action Grievance Procedure
(Affirmative Action Office, B219)
Liz Trelegan, Affirmative Action Officer/Title IX Coordinator
978-556-3928
etrelegan@necc.mass.edu
Student/Staff/Faculty v. Student/Staff/Faculty Discrimination or harassment-based complaint (race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity, or sexual orientation.
Americans with Disabilities Act (ADA) 
1. Procedure (Location)   Initial Contact/Code of Conduct Officer   Who v. Who Type of Complaint/Violation 
ADA Grievance Procedure
(ADA, Section 504 Compliance Officer, B-219)
Patty Bradford, ADA/Section 504 Compliance Officer
978-556-3925
pbradford@necc.mass.edu
Student/Faculty/Staff & College Community who accesses the College v. anyone at NECC and/or the College, itself Allegation of disability discrimination.
Administrative Complaints Procedure
1. Procedure (Location) Initial Contact/Code of Conduct Officer Who v. Who Type of Complaint/Violation
Administrative Complaints
Investigated and resolved on a case by case basis by the Vice President of Academic and Student Affairs, or her/his designee
Tina Favara
Assistant Vice President of Student Affairs, 
SC103
978-556-3735
tfavara@necc.mass.edu
Prospective Student/Parent/Student v. Faculty/Staff/Office Dissatisfaction with an office service or decision. (Ex. Student not satisfied with course of Admissions Process.)
Allegations of Sexual Assault Procedure
1. Procedure (Location) Initial Contact/Code of Conduct Officer Who v. Who Type of Complaint/Violation
Allegations of Sexual Violence
Sexual Assault, Dating Violence,
Domestic Violence, Stalking,
Sexual Harassment
Liz Trelegan, Affirmative Action Officer/Title IX Coordinator
978-556-3928
etrelegan@necc.mass.edu

Public Safety
978-556-3333 or X3333 from any campus phone

Local Authorities
Student v. Student/Employee
Employee v. Student/Employee
Allegation of sexual assault