Help Desk Certificate

Courses and Requirements

Help Desk

The student will learn to use a variety of communication tools that are normally used for computer help desk/customer support. An emphasis on soft skills will be presented and applied to situations involving a variety of scenarios including: problem resolution methods, customer relations, and problem tracking systems. Software for call management will be used in hands-on labs. A minimum of 28 credits are required for graduation.

Requirements:

Course NumberTitleCredits
CIS110Computer Applications

3

CIS112Integrated Computer Applications

4

CIS114Help Desk & Soft Skills

3

CIS115Information Security

4

CIS130Web Development I

4

CIS214Help Desk Management

4

CTN110Introduction to Information Technology

3

ENG101English Composition I

3

Courses with Prerequisites: CIS112, CIS130, CIS115, CIS214

Program Notes

Students who take courses based on Microsoft Office (CIS110, CIS112, and CIS113) must be prepared to use a Windows environment. Students will have access to this platform in all the campus labs.

Recommended Course Sequence Help Desk Certificate

Course NumberTitleCredits

Year 1

Course NumberTitleCredits
Fall
Course NumberTitleCredits
CIS110Computer Applications

3

CIS114Help Desk & Soft Skills

3

CTN110Introduction to Information Technology

3

ENG101English Composition I

3

Spring
Course NumberTitleCredits
CIS112Integrated Computer Applications

4

CIS115Information Security

4

CIS130Web Development I

4

CIS214Help Desk Management

4