Courses and Requirements
The student will learn to use a variety of communication tools that are normally used for computer help desk/customer support. An emphasis on soft skills will be presented and applied to situations involving a variety of scenarios including: problem resolution methods, customer relations, and problem tracking systems. Software for call management will be used in hands-on labs. A minimum of 28 credits are required for graduation.
Requirements
| CIS110 | Computer Applications | 3 |
| CIS112 | Integrated Computer Applications | 4 |
| CIS114 | Help Desk & Soft Skills | 3 |
| CIS115 | Information Security | 4 |
| CIS130 | Web Development I | 4 |
| CIS214 | Help Desk Management | 4 |
| CTN110 | Introduction to Information Technology | 3 |
| ENG101 | English Composition I | 3 |
Program Notes
Students who take courses based on Microsoft Office (CIS110, CIS112, and CIS113) must be prepared to use a Windows environment. Students will have access to this platform in all the campus labs.
Recommended Course Sequence Help Desk Certificate
Year 1
Fall
| CIS110 | Computer Applications | 3 |
| CIS114 | Help Desk & Soft Skills | 3 |
| CTN110 | Introduction to Information Technology | 3 |
| ENG101 | English Composition I | 3 |
Spring
| CIS112 | Integrated Computer Applications | 4 |
| CIS115 | Information Security | 4 |
| CIS130 | Web Development I | 4 |
| CIS214 | Help Desk Management | 4 |