CIS214 Help Desk Management

This course will focus on the appropriate balance of business, technical and management skills that contribute to making the help desk successful. The course will include the management and support of Information Technology assets, reporting, managing and resolution of end user issues, and the preparation and implementation of corporate training material.

Credit Hours

4

Lecture Hours

3

Lab Hours

2

Prerequisite

CIS114 Help Desk & Soft Skills

Attributes

  • Computer Science Elective

  • Free Elective

  • Technical Elective

  • Technology Elective