CIS114 Help Desk & Soft Skills

An introduction to the tools, technology and techniques used in help desk / customer support systems. Topics include fundamental help desk processes and support tools. Customer interaction utilizing soft skills will be emphasized.

Credit Hours

3

Lecture Hours

2

Lab Hours

2

Attributes

  • Computer Science Elective

  • Free Elective

  • Global Awareness Intensive

  • Public Presentation Intensive

  • Technical Elective

  • Technology Elective

  • Written Communication Intensive