Contacts for Resolving Complaints

This page is provided to assist students, faculty, staff and others in identifying and accessing those systems available for resolving conflicts at the College. In most situations, both informal and formal systems are available to resolve conflicts. If in doubt about where to start, consult Director of Student Life Daniel J. Malave at 978-556-3818.

Note: Depending on the nature of a complaint, several of these procedures may be applicable. However, please be advised that complainants must choose and may use only one procedure for resolution of each complaint. This is to avoid confusion about parties/facts/procedures, and to prevent duplication of resolution efforts.

Student Code of Conduct
1. Procedure (Location)	Initial Contact/Code of Conduct Officer	Who v. Who	Type of Complaint/Violation
Student Code Of Conduct (Student Code of Conduct & NECC Policies & Procedures; NECC Website)	Daniel J. Malave, Director of Student Life and Student Conduct Administrator, D-105 (978) 556-3818 dmalave@necc.mass.edu	Faculty/Staff v. Student, Student v. Student	Student Violation of Campus Conduct Code (Ex. Physical assault, property destruction, illegal alcohol/drug distribution, verbal threats, complete inattention in class.)
Student Grievance Procedure
1. Procedure (Location)	Initial Contact/Code of Conduct Officer	Who v. Who	Type of Complaint/Violation
Student Grievance Procedure (Student Code of Conduct & NECC Policies & Procedures; NECC Website)	Daniel J. Malave, Director of Student Life and Student Conduct Administrator, D-105 (978) 556-3818 dmalave@necc.mass.edu	Student v. Faculty/Staff	Alleged abridgement of student rights in instructional/ classroom/academic environment. Students with grade disputes are referred to appropriate Academic Dean.
Affirmative Action Grievance Procedure
1. Procedure (Location)	Initial Contact/Code of Conduct Officer	Who v. Who	Type of Complaint/Violation
Affirmative Action Grievance Procedure (Affirmative Action Office, B-219)	Justine Caron Director of Human Resources, AAO, Title IX/ADA, Section 504 Compliance Officer, B-219 978-556-3956 jcaron@necc.mass.edu	Student/Staff/Faculty v. Student/Staff/Faculty	Discrimination or harassment-based complaint (race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity, or sexual orientation.
Americans with Disabilities Act (ADA)
1. Procedure (Location)	Initial Contact/Code of Conduct Officer	Who v. Who	Type of Complaint/Violation
ADA Grievance Procedure (ADA, Section 504 Compliance Officer, B-219)	Justine Caron Director of Human Resources, AAO, Title IX/ADA, Section 504 Compliance Officer, B-219 978-556-3956 jcaron@necc.mass.edu	Student/Faculty/Staff & College Community who accesses the College v. anyone at NECC and/or the College, itself	Allegation of disability discrimination.
Administrative Complaints Procedure
1. Procedure (Location)	Initial Contact/Code of Conduct Officer	Who v. Who	Type of Complaint/Violation
Administrative Complaints Investigated and resolved on a case by case basis by the Vice President of Academic and Student Affairs, or her/his designee	Tina Favara Assistant Vice President of Student Affairs, SC-103 978-556-3735 tfavara@necc.mass.edu	Prospective Student/Parent/Student v. Faculty/Staff/Office	Dissatisfaction with an office service or decision. (Ex. Student not satisfied with course of Admissions Process.)
Allegations of Sexual Assault Procedure
1. Procedure (Location)	Initial Contact/Code of Conduct Officer	Who v. Who	Type of Complaint/Violation
Allegations of Sexual Violence Sexual Assault, Dating Violence, Domestic Violence, Stalking, Sexual Harassment	Justine Caron Director of Human Resources, AAO, Title IX/ADA, Section 504 Compliance Officer, B219 978-556-3956 jcaron@necc.mass.edu Public Safety 978-556-3333 or X3333 from any campus phone Local Authorities	Student v. Student/Employee Employee v. Student/Employee	Allegation of sexual assault