Contacts for Resolving Complaints

If in doubt about where to start, contact the Dean of Students at jmiller@necc.mass.edu.

Student Code of Conduct
Procedure	Initial Contact	Who v. Who	Type of Complaint/Violation
Student Code Of Conduct	Office of Community Standards CARE Report Jonathan Miller, Dean of Students jmiller @necc.mass.edu	Faculty/Staff v. Student, Student v. Student	Violation of Student Code of Conduct.
Student Grievance
Procedure	Initial Contact	Who v. Who	Type of Complaint/Violation
Student Grievance Procedure	Grievance Officer Heather Mores, Director of Compliance hmores @necc.mass.edu	Student v. Faculty/Staff	Alleged abridgement of student rights in the classroom or academic environment.
Grade Appeals
Procedure	Initial Contact	Who v. Who	Type of Complaint Violation
Student Grievance Procedure	Grade Appeals Officer Kirsten Kortz, Director of Academic Policy, Curriculum and Assessment kkortz@necc.mass.edu	Student v. Faculty	Grade dispute.
Affirmative Action Grievance Procedure
Procedure	Initial Contact	Who v. Who	Type of Complaint/Violation
Affirmative Action, Non-Discrimination & Accessibility	Liz Trelegan, Affirmative Action Officer/Title IX Coordinator 978-556-3928 etrelegan@necc.mass.edu	Student, Staff or Faculty v. Student, Staff or Faculty	Discrimination or harassment-based complaint (race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity, or sexual orientation.
Americans with Disabilities Act (ADA)
Procedure	Initial Contact	Who v. Who	Type of Complaint/Violation
Affirmative Action, Non-Discrimination & Accessibility	Pamela Medina, HR Generalist Deputy Title IX Officer, ADA Coordinator, 504 Coordinator 978-556-3927 pmedina@necc.mass.edu	Anyone who accesses the College v. any employee or student at NECC Anyone who accesses the College v. NECC	Allegation of disability discrimination.
Administrative Complaints
Procedure	Initial Contact	Who v. Who	Type of Complaint/Violation
Dissatisfaction with an office service or decision.	Jonathan Miller, Dean of Students jmiller @necc.mass.edu	Prospective Student, Parent or Current Student v. Faculty, Staff or Office	Dissatisfaction with an office service or decision
Allegations of Sexual Assault or Harassment
Procedure	Initial Contact	Who v. Who	Type of Complaint/Violation
Know Your Title IX: Sex Discrimination, Harassment & Assault	Liz Trelegan, Affirmative Action Officer/Title IX Coordinator 978-556-3928 etrelegan@necc.mass.edu Public Safety 978-556-3333 or X3333 from any campus phone Local Authorities 911	Student v. Student or Employee Employee v. Student or Employee	Allegations of Sexual Violence, Sexual Assault, Dating Violence, Domestic Violence, Stalking, or Sexual Harassment